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Effective Date: 26 April 2025
Business Name: Mandy Kearney Nutrition
Website: www.mandykearneynutrition.co.uk

 

We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, especially when you engage with our services supporting children’s health through nutritional therapy. This notice does not provide exhaustive detail. However, we are happy to provide any additional information or explanation needed.

 

1. What We Do

Mandy Kearney Nutrition provides nutritional therapy services to clients to improve their health through diet and lifestyle interventions.  We focus on preventative healthcare, the optimisation of physical and mental health and chronic health conditions.  Through nutritional therapy consultations, dietary and lifestyle analysis, and biochemical testing, we aim to understand the underlying causes of your health issues which we will seek to address through personalised dietary therapy, nutraceutical prescription (supplements) and lifestyle advice.

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2. How We Collect Information​

You provide us with personal data in the following ways:

• By completing a nutritional therapy questionnaire

• By signing the terms of engagement form

• During a nutritional therapy consultation

• Through email, over the telephone or by post

• By taking credit card and online payment 

This may include the following information:

• basic details such as name, address, contact details and next of kin

• details of contact we have had with you such as referrals and appointment requests

• health information including your previous medical history, dietary, lifestyle, supplement and medicine details, biochemical test results, clinic notes and health improvement plans

• GP contact information

• Bank details

When you visit our website, we may collect the following types of information:

• Personal Information: Name, email address, phone number, or other details you provide via contact forms, newsletter sign-ups, or bookings.

• Usage Data: Pages visited, time spent on pages, and navigation paths (collected via cookies and analytics tools).

• Technical Data: Browser type, device, IP address, operating system.

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We use this information in order to provide you with direct healthcare.  This means that the legal basis of our holding your personal data is for legitimate interest. 

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Following completion of your healthcare, we retain your personal data for the period defined by our professional association The ANP and registrant body GNC. This enables us to process any complaint you may make.  In this case, the legal basis of our holding your personal data is for contract administration.

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Information we get from other sources

We may obtain sensitive medical information in the form of test results from biochemical testing companies.  We use this information in order to provide you with direct healthcare.  This means that the legal basis of our holding your personal data is for legitimate interest.  

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We may obtain sensitive information from other healthcare providers.  The provision of this information is subject to you giving us your express consent. If we do not receive this consent from you, we will not be able to coordinate your healthcare with that provided by other providers which means the healthcare provided by us may be less effective.​​

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3. How We Use Your Information

​We act as a data controller for use of your personal data to provide direct healthcare.  We also act as a controller and processor in regard to the processing of your data from third parties such as testing companies and other healthcare providers.  We act as a data controller and processor in regard to the processing of credit card, and online payments.

We undertake at all times to protect your personal data, including any health and contact details, in a manner that is consistent with our duty of professional confidence and the requirements of the General Data Protection Regulation (GDPR) concerning data protection. 

 

We will also take reasonable security measures to protect your personal data storage.

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Our website is hosted on the Wix.com platform. Wix provides us with the online platform to offer our services. Your data may be stored through Wix’s data storage, databases, and general applications. Wix stores your data on secure servers behind a firewall.

Wix complies with GDPR, CCPA, and other relevant data protection regulations.

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We may use your personal data where there is an overriding public interest in using the information e.g., in order to safeguard an individual or to prevent a serious crime.  Also, where there is a legal requirement such as a formal court order. We may use your data for marketing purposes such as newsletters, but this would be subject to you giving us your express consent.

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4. Sharing of Information

​We will keep information about you confidential.  We will only disclose your information with other third parties with your express consent with the exception of the following categories of third parties:

• Our registrant body, GNC and our professional association, The ANP, for the processing of a complaint made by you

• Any contractors and advisors that provide a service to us or act as our agents on the understanding that they keep the information confidential

• Anyone to whom we may transfer our rights and duties under any agreement we have with you

• Any legal or crime prevention agencies and/or to satisfy any regulatory request if we have a duty to do so or if the law requires us to do so

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5. Your Rights

​Every individual has the right to see, amend, delete, or have a copy, of data held that can identify you, with some exceptions. You do not need to give a reason to see your data.

If you want to access your data you must make a subject access request in writing to mandy@mandykearneynutrition.co.uk.

Under special circumstances, some information may be withheld.   We shall respond within 20 working days from the point of receiving the request and all necessary information from you. 

Our response will include the details of the personal data we hold on you including:

• Sources from which we acquired the information

• The purposes of processing the information

• Persons or entities with whom we are sharing the information

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6. What safeguards are in place to ensure data that identifies me is secure?

We only use information that may identify you in accordance with GDPR.

This requires us to process personal data only if there is a legitimate basis for doing so and that any processing must be fair and lawful.

 

Within the health sector, we also have to follow the common law duty of confidence, which means that where identifiable information about you has been given in confidence, it should be treated as confidential and only shared for the purpose of providing direct healthcare. We will protect your information, inform you of how your information will be used, and allow you to decide if and how your information can be shared.

 

We also ensure the information we hold is kept in secure locations, restrict access to information to authorised personnel only, protect personal and confidential information held on equipment such as laptops with encryption (which masks data so that unauthorised users cannot see or make sense of it). We ensure external data processors that support us are legally and contractually bound to operate and prove security arrangements are in a place where data that could or does identify a person are processed.

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Mandy Kearney Nutrition is registered with the Information Commissioner’s Office (ICO) as a data controller and collects data for a variety of purposes. A copy of the registration is available through the ICO website (search by business name).

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7. Third-Party Services

We may use third-party services such as:

• Google Analytics (to understand website traffic)

• Email marketing platforms (e.g., Mailchimp, Wix Email Marketing)

• Wix Analytics

These services may collect or store your data according to their own privacy policies.​

You can manage cookie preferences in your browser settings.

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8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and the date will be updated above.

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9. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:
Email: mandy@mandykearneynutrition.co.uk

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If your complaint is not resolved to your satisfaction and you wish to make a formal complaint to the Information Commissioner’s Office (ICO), you can contact them on 01625 545745 or 0303 1231113.